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SHIPPING POLICY
Last Updated: September 21, 2026
Thank you for shopping at welvex.shop, operated by UJ INVEST ApS.
This Shipping Policy explains our shipping destination, shipping method, processing time, delivery time, shipping cost, tracking, taxes, and what to do if a delivery issue occurs.
SHIPPING AT A GLANCE
Shipping Destination: Austria
Shipping Method: Standard Shipping
Order Processing Time: 0 business days
Transit Time: 3–7 business days
Estimated Delivery Time: 3–7 business days
Standard Shipping Cost: Free (€0.00)
Tracking: Tracking number or tracking link provided where available after dispatch
Delivery Support: claricerichards5@gmail.com
If your order has not arrived within the expected delivery period, or if tracking has not updated for an extended period, please contact us at claricerichards5@gmail.com.
1. SHIPPING DESTINATION
We currently provide standard shipping to:
Austria
Orders can be delivered to valid addresses within Austria where delivery is available during checkout.
If an address or destination cannot be selected during checkout, we are currently unable to deliver to that location.
2. SHIPPING METHOD
Our standard shipping method is:
Standard Shipping
Orders are shipped using suitable parcel or courier services based on:
- Delivery address;
- Package size and weight;
- Product type;
- Carrier availability; and
- Operational requirements.
Where available, carrier and tracking information will be provided after dispatch.
3. ORDER PROCESSING TIME
Our standard order processing time is:
0 business days
Eligible orders are generally prepared for shipment on the same business day they are received.
Orders placed outside normal business hours, on weekends, or on public holidays are treated as received on the next business day.
The transit period begins after the order has been processed.
4. TRANSIT TIME
Our standard transit time is:
3–7 business days
Business days generally mean Monday through Friday, excluding applicable public holidays.
Our shipping timeline is therefore:
Processing Time: 0 business days
Transit Time: 3–7 business days
Estimated Delivery Time: 3–7 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
5. SHIPPING COST
We offer:
Free Standard Shipping
For eligible orders delivered within Austria:
Standard Shipping Cost: €0.00
No standard shipping fee is charged for eligible orders placed through welvex.shop.
If an optional or additional delivery service is offered, any additional cost will be clearly disclosed before the customer completes the order.
6. ORDER CONFIRMATION
After placing an order, you will receive an order confirmation using the email address provided during checkout.
The confirmation may include:
- Order number;
- Products ordered;
- Order total;
- Shipping address; and
- Other relevant order information.
Please review the information carefully.
If you notice an error, contact us as soon as possible at:
7. SHIPPING CONFIRMATION
Once your order has been prepared and dispatched, shipping information may be sent to the email address associated with your order.
Where available, this may include:
- Carrier information;
- Tracking number;
- Tracking link; and
- Shipment status.
8. ORDER TRACKING
Where tracking is available, a tracking number or tracking link will be provided after dispatch.
Tracking Method: Carrier tracking number or tracking link, where available.
Tracking information may require some time to become active after the parcel has been handed over to the carrier.
If tracking has not updated for an extended period, contact us at:
Please include your order number.
9. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information.
Please make sure the shipping address includes, where applicable:
- Full name;
- Street and house number;
- Apartment or unit number;
- Postal code;
- City;
- Country; and
- Valid contact information.
If you notice an address error after placing an order, contact us immediately.
Because our order processing time is 0 business days, orders may enter fulfillment quickly, and we cannot guarantee that the delivery address can be changed after processing has started.
10. DELIVERY TIME AND DELAYS
Our standard estimated delivery time is:
3–7 business days
Occasional delays may occur because of:
- Carrier delays;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- High parcel volumes;
- Customs procedures where applicable;
- Incorrect or incomplete delivery information; or
- Other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, contact:
We will review the available shipping information and assist with the delivery status.
11. TAXES, VAT AND CUSTOMS DUTIES
Taxes, VAT, customs duties, or other mandatory charges, where applicable, are handled in accordance with applicable laws and regulations.
Any charges payable by the customer will be disclosed during checkout or otherwise communicated where required by law.
welvex.shop does not make a general claim that all orders are exempt from VAT, customs duties, import taxes, or other government charges.
The treatment of taxes and duties may depend on:
- Delivery destination;
- Product type;
- Order value; and
- Applicable tax or customs regulations.
Customers will not be charged undisclosed fees by welvex.shop.
12. LOST PACKAGES
If your order appears to be lost during transit, contact us at:
Please provide:
- Your full name;
- Order number; and
- Tracking information, if available.
We will review the shipment status and, where appropriate, contact the carrier.
If a package is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.
13. DAMAGED PACKAGES
Please inspect your order when it is delivered.
If your package or product arrives damaged, contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs of the product and packaging where possible.
We will review the issue and provide an appropriate solution, which may include:
- Replacement;
- Return; or
- Refund.
14. INCORRECT OR MISSING ITEMS
If you receive:
- An incorrect product;
- An incorrect quantity; or
- An order with missing items or components,
please contact:
Please include your order number and a description of the issue.
We will review the order and provide an appropriate solution.
15. UNDELIVERABLE PACKAGES
A package may be returned as undeliverable because of:
- Incorrect delivery address;
- Incomplete delivery address;
- Repeated unsuccessful delivery attempts;
- Failure to collect the parcel; or
- Other delivery-related circumstances.
If your order is returned as undeliverable, please contact us.
We will review the circumstances and determine whether reshipment, cancellation, or refund is appropriate.
16. REFUSED DELIVERIES
If you no longer wish to keep an order, please contact us before refusing delivery whenever possible.
Refusing delivery does not automatically replace the return process described in our Return & Refund Policy.
Mandatory consumer rights remain unaffected.
17. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
Because our order processing time is 0 business days, orders may enter fulfillment shortly after being placed.
If the order has already been dispatched and can no longer be cancelled, you may request a return after receiving the goods in accordance with our Return & Refund Policy.
18. RETURNS AND RETURN SHIPPING
We offer a 30-day return policy, subject to the conditions stated in our Return & Refund Policy.
For ordinary returns based on change of mind:
Return Shipping Cost: Customer responsibility
For verified damaged, defective, or incorrect products, reasonable return shipping costs will be covered by us where applicable.
Where applicable, consumers within the European Union may also have a statutory 14-day right of withdrawal.
To request a return, contact:
Please do not return a product before contacting us and receiving the appropriate return instructions.
19. SHIPPING SUMMARY
For clarity, our standard shipping terms are:
Destination Country: Austria
Shipping Method: Standard Shipping
Order Processing Time: 0 business days
Transit Time: 3–7 business days
Estimated Delivery Time: 3–7 business days
Standard Shipping Fee: Free (€0.00)
Tracking: Tracking number or tracking link where available
Delivery Issues: Contact claricerichards5@gmail.com
Taxes / VAT / Duties: Handled in accordance with applicable law and disclosed where required
20. CONTACT INFORMATION
For questions regarding shipping, tracking, delivery, or your order, please contact us:
Store / Trade Name: welvex.shop
Legal Business Name: UJ INVEST ApS
Legal Representative / Director: Usman Javid
Business Registration Number (CVR): 42138398
Email: claricerichards5@gmail.com
Business Address: C/O Usman Javid, Etta Camerons Vej 29, 5. tv, 2450 København SV, Denmark
Website: welvex.shop