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SHIPPING POLICY
Last Updated: September 5, 2026
Thank you for shopping at welvex.shop, operated by UJ INVEST ApS.
This Shipping Policy explains our shipping destinations, shipping methods, processing times, delivery times, shipping costs, tracking, customs and taxes, and procedures for delivery-related issues.
1. SHIPPING DESTINATION
Our standard shipping service under this policy applies to:
Shipping Region: Germany
Orders can only be delivered to valid addresses within the shipping regions available during checkout.
If a destination is not available at checkout, we are currently unable to ship to that location.
2. SHIPPING METHOD
We use:
Standard Shipping
Orders are shipped through suitable parcel or courier services based on the destination, package size, product type, and carrier availability.
The available shipping method and applicable delivery information are shown during checkout where applicable.
3. ORDER PROCESSING TIME
Our standard order processing time is:
Processing Time: 0 business days
This means eligible orders are generally prepared for shipment on the same business day they are received.
Orders placed outside normal business hours, on weekends, or on public holidays are treated as received on the next business day.
4. DELIVERY TIME
Our standard estimated delivery time is:
Transit / Delivery Time: 3–7 business days
The standard shipping timeline is therefore:
Processing Time: 0 business days
Transit Time: 3–7 business days
Estimated Delivery Time: 3–7 business days
Business days generally mean Monday through Friday, excluding public holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
5. SHIPPING COST
We offer:
Standard Shipping: Free
Customers are not charged a standard shipping fee for eligible orders delivered within Germany.
Shipping Cost: €0.00
Any optional or additional delivery service, if offered, will be clearly disclosed before the customer completes the order.
6. ORDER CONFIRMATION
After placing an order, customers will receive an order confirmation using the email address provided during checkout.
The order confirmation may include:
- Order number;
- Products ordered;
- Order total;
- Delivery address; and
- Other relevant order information.
Please review the information carefully.
If you notice an error, contact us as soon as possible at:
7. SHIPPING CONFIRMATION AND TRACKING
Where tracking is available, customers will receive shipping or tracking information after the order has been dispatched.
Tracking Method: Carrier tracking number or tracking link, where available.
Tracking information may take some time to become active after the parcel has been handed over to the carrier.
If tracking information does not update for an extended period, please contact:
We will assist you in checking the delivery status.
8. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information.
The shipping address should include, where applicable:
- Full name;
- Street and house number;
- Apartment or unit number;
- Postal code;
- City;
- Country; and
- Valid contact information.
If you discover an address error after placing an order, contact us immediately.
Because our processing time is 0 business days, we cannot guarantee that the address can be changed after an order has entered fulfillment.
9. DELIVERY DELAYS
Our normal estimated delivery time is 3–7 business days.
Occasional delays may occur due to:
- Carrier delays;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- High shipping volumes;
- Customs procedures where applicable;
- Incorrect delivery information; or
- Other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at:
Mandatory consumer rights remain unaffected.
10. TAXES, VAT AND CUSTOMS DUTIES
Taxes, VAT, customs duties, and other mandatory government charges, where applicable, are handled according to applicable laws and regulations.
For orders delivered within Germany, any applicable pricing, tax, or mandatory charge information will be disclosed during checkout or otherwise communicated where required by law.
We do not make a general claim that all orders are exempt from VAT, duties, customs charges, or other applicable taxes.
The treatment of taxes and duties may depend on:
- Delivery destination;
- Product type;
- Order value; and
- Applicable tax or customs regulations.
Customers will not be charged undisclosed fees by welvex.shop.
11. LOST PACKAGES
If your package appears to be lost during transit, please contact:
Please provide:
- Your full name;
- Order number; and
- Tracking information, if available.
We will investigate the shipment with the applicable carrier.
If a parcel is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law.
12. DAMAGED PACKAGES
Please inspect your order after delivery.
If your product or package arrives damaged, contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the damage; and
- Clear photographs of the product and packaging where possible.
We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund.
13. INCORRECT OR MISSING ITEMS
If your order contains:
- An incorrect product;
- An incorrect quantity; or
- Missing products or components,
please contact us at:
We will review the order and provide an appropriate solution.
14. UNDELIVERABLE PACKAGES
A package may be returned if delivery cannot be completed because of:
- An incorrect address;
- An incomplete address;
- Repeated unsuccessful delivery attempts;
- Failure to collect the parcel; or
- Other delivery-related circumstances.
If your package is returned as undeliverable, please contact us.
We will review whether reshipment, cancellation, or refund is appropriate according to the circumstances and applicable law.
15. REFUSED DELIVERIES
If you no longer want an order, please contact us before refusing delivery whenever possible.
Refusing a parcel does not automatically replace the return procedure described in our Return & Refund Policy.
Mandatory consumer rights remain unaffected.
16. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
Because our order processing time is 0 business days, orders may enter fulfillment shortly after they are placed.
If an order has already been dispatched and cannot be cancelled, you may request a return after delivery in accordance with our Return & Refund Policy.
17. RETURNS
We offer a 30-day return policy, subject to the conditions stated in our Return & Refund Policy.
Where applicable, consumers in the European Union also have a statutory 14-day right of withdrawal.
Return requests should be sent to:
Do not return a product without first contacting us and receiving return instructions.
18. SHIPPING SUMMARY
Shipping Destination: Germany
Shipping Method: Standard Shipping
Processing Time: 0 business days
Transit Time: 3–7 business days
Estimated Delivery Time: 3–7 business days
Standard Shipping Cost: Free (€0.00)
Tracking: Tracking number or link where available
Taxes / VAT / Duties: Handled according to applicable law and disclosed where required
19. CONTACT INFORMATION
For questions regarding shipping, tracking, delivery, or your order, please contact us:
Store / Trade Name: welvex.shop
Legal Business Name: UJ INVEST ApS
Legal Representative: Usman Javid
CVR Number: 42138398
Email: claricerichards5@gmail.com
Business Address: C/O Usman Javid, Etta Camerons Vej 29, 5. tv, 2450 København SV, Denmark
Website: welvex.shop