Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: September 5, 2026
Thank you for shopping at welvex.shop, operated by UJ INVEST ApS. We are committed to providing a clear and transparent return and refund process.
Please review this Return & Refund Policy carefully before making a purchase.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
For returns made under our voluntary 30-day return policy after the statutory withdrawal period, the item must:
- Be in the same condition in which you received it;
- Be unused and unworn;
- Include all original tags, accessories, manuals, and components, where applicable;
- Be returned in its original packaging; and
- Include a receipt, order confirmation, or other valid proof of purchase.
To request a return, please contact us at:
Email: claricerichards5@gmail.com
Please include your:
- Full name;
- Order number;
- Reason for the return; and
- Photos of the item if it is damaged, defective, or incorrect.
Please do not send any item back without contacting us first.
2. RETURN ADDRESS
Approved returns must be sent to:
UJ INVEST ApS
C/O Usman Javid
Etta Camerons Vej 29, 5. tv
2450 København SV
Denmark
Please contact us before shipping your return so that we can provide the appropriate return instructions.
Items returned without prior authorization may not be accepted.
3. RETURN SHIPPING COSTS
For returns due to a damaged, defective, incorrect, or otherwise faulty item, we will cover the reasonable return shipping costs and provide return instructions where applicable.
For returns based on change of mind or other non-defective reasons, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.
Original standard shipping is free.
We do not charge any restocking fee for approved returns.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item is:
- Damaged;
- Defective;
- Incorrect; or
- Missing parts or components,
please contact us as soon as possible at claricerichards5@gmail.com.
Please provide your order number and, where possible, clear photographs showing the issue.
We will review the claim and provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.
5. EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain types of products may not be eligible for return, including:
- Perishable goods;
- Custom-made or personalized products;
- Products made specifically to customer specifications;
- Sealed personal care or hygiene products that have been opened after delivery;
- Hazardous materials;
- Flammable liquids or gases; and
- Products that cannot legally or safely be returned.
Please contact us at claricerichards5@gmail.com if you are unsure whether your item is eligible for return.
Any statutory consumer rights remain unaffected.
6. SALE ITEMS
Unless otherwise stated, sale or discounted items are subject to the same return conditions as regularly priced items.
Your statutory consumer rights are not affected by a product being sold at a discounted price.
7. GIFT CARDS
Gift cards are generally non-refundable unless otherwise required by applicable law.
8. EXCHANGES
We do not provide direct exchanges.
If you would like a different product, model, size, or version, the fastest method is to return the original item in accordance with this policy and place a new order separately.
9. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to a consumer within the European Union, you generally have the statutory right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason.
To exercise your right of withdrawal, please contact us at:
Email: claricerichards5@gmail.com
You must clearly inform us of your decision to withdraw from the purchase within the applicable 14-day period.
During the statutory withdrawal period, you may inspect and handle the goods only to the extent reasonably necessary to determine their nature, characteristics, and functioning.
You may be responsible for any reduction in value resulting from handling beyond what would normally be permitted when examining the product in a physical store.
After notifying us of your withdrawal, the goods must generally be returned within 14 days.
The statutory right of withdrawal does not apply to certain exempt products where permitted by law, including certain customized, personalized, perishable, or unsealed hygiene-related goods.
This statutory right is separate from and does not reduce our voluntary 30-day return policy.
10. REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
We process approved refunds within 10 business days.
Please note that your bank, payment provider, or card issuer may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact:
11. SHIPPING AND DELIVERY
For consistency and transparency, our standard shipping terms are:
Order Processing Time: 0 business days
Estimated Delivery Time: 3–7 business days
Standard Shipping Cost: Free
There is no standard shipping charge for orders placed through welvex.shop.
Delivery estimates are calculated in business days and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs procedures, or incorrect delivery information supplied by the customer.
Where a separate Shipping Policy is published on our website, the shipping information shown there should remain consistent with these terms.
12. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at claricerichards5@gmail.com.
Because our order processing time is 0 business days, orders may enter fulfillment shortly after they are placed.
If an order has already been dispatched and can no longer be cancelled, you may request a return after receiving the order in accordance with this Return & Refund Policy and any applicable statutory rights.
13. REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing accurate and complete delivery information.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery without prior agreement, or failed to collect the parcel, please contact us so that we can review the situation.
Any refund or reshipment will be handled according to the circumstances of the order and applicable consumer law.
14. CONTACT INFORMATION
If you have any questions regarding returns, refunds, cancellations, or this policy, please contact us:
Store: welvex.shop
Legal Business Name: UJ INVEST ApS
Legal Representative: Usman Javid
CVR Number: 42138398
Email: claricerichards5@gmail.com
Address: C/O Usman Javid, Etta Camerons Vej 29, 5. tv, 2450 København SV, Denmark